Questions and Answers

The Hotel Sacher Salzburg is located at the Schwarzstraße 5-7, A-5020 Salzburg, Austria

• Salzburg Airport (SZG): 6 km, about 15 minutes by car
• Salzburg Main Train Station: approx. 5 km, about 5 minutes by car

We are happy to organize a private transfer for you.

Yes. We are pleased to offer our guests a comfortable valet parking service. Your vehicle will be safely parked in a nearby garage. The parking fee is € 55.00 per day.

Yes. The Hotel Sacher Salzburg is fully accessible. With a ground-level entrance, wheelchair-accessible rooms, and elevators throughout the building, we ensure a carefree stay for guests with limited mobility.

Smoking is not permitted in any indoor areas of the hotel, including rooms and suites. Upon request, we are happy to reserve a room with a private balcony where smoking is allowed. Additionally, designated outdoor smoking areas are available.

You can check in at Hotel Sacher Salzburg starting from 3:00 PM.

You can enjoy your stay at Hotel Sacher Salzburg until 12:00 PM on your departure day, as that is the check-out time.

Unfortunately, we don’t have a swimming pool on site.

Yes, our experienced concierge team is available around the clock with discretion and expertise – whether for cultural recommendations, personal requests or special arrangements.

What services does the concierge offer at Hotel Sacher Salzburg? 

Our concierge team will gladly organize for you, among other things:

• Tickets for opera, theater, and concerts
• Private tours, museum visits, and excursions
• Luxury rides, limousine and airport transfers
• Personalized experiences for unforgettable moments in Salzburg

Yes, our concierge team is happy to assist. Our recommendations are personal and tailored to you – from Salzburg insider tips to culinary institutions.

Hotel Sacher Salzburg is located in the heart of the city – directly on the banks of the Salzach River, with views of the Old Town and Hohensalzburg Fortress. Within walking distance, you will find:

• Mozart’s Birthplace in the Getreidegasse
• Mirabell Palace with its magnificent gardens
• Salzburg State Theater
• The Festival Halls
• Haus der Natur (Science and Natural History Museum)
• Salzburg Cathedral
• Museum of Modern Art

The hotel is very well connected to the public transport.

Bus lines 1, 3, 5, and 6 stop at the nearby Makartplatz stop. The airport is also reachable in just 15–20 minutes

Yes. You can stay connected effortlessly at Hotel Sacher Salzburg. Enjoy free Wi-Fi available throughout the entire hotel, from your room to the lobby and all common areas.

Yes, upon request, we can organize:

• Private city tours through Salzburg’s historic Old Town
• Visits to Hohensalzburg Fortress with breathtaking city views
• Concert evenings at Mirabell Palace

Each tour is carefully tailored to your interests.

Yes, we are happy to organize exclusive private tours of the hotel upon request – for guests who wish to experience the unique spirit and history of the Sacher firsthand.

Hotel Sacher Salzburg was built between 1863 and 1866 by Carl Freiherr von Schwarz and initially operated as the ‘Hôtel d’Autriche,’ later renamed ‘Österreichischer Hof.’ Since then, it has become one of the country’s most prestigious luxury hotels and is part of Salzburg’s UNESCO World Heritage historic city center.

In 1988, Peter Gürtler, owner of Hotel Sacher Vienna, acquired the property. After his death in 1990, his wife Elisabeth Gürtler took over management and in 2000 transformed the property into Hotel Sacher Salzburg.

Yes, of course. If medical assistance is needed, we will discreetly and promptly arrange a doctor’s visit or provide professional care. Your safety and well-being are our top priority.

There is no formal dress code. However, we kindly ask you to dress in a manner appropriate to the elegant atmosphere of our hotel. In our restaurants such as the Sacher Grill and Zirbelzimmer, we recommend smart casual to elegant attire.

Yes, absolutely. Whether it’s art, history, music, or culinary delights – we create tailor-made daily plans so you can experience Salzburg exactly as you wish.

The elegant Getreidegasse begins right outside the hotel – lined with upscale boutiques. In just a few minutes, you can reach Graben and Kohlmarkt, home to renowned fashion houses, jewelers and traditional stores.

We look forward to welcoming you to Hotel Sacher Salzburg. Reservations can be made directly through our website, through Leading Hotels of the World, by phone, or via email at reservierung.salzburg@sacher.com. Our team is always available to accommodate special requests or individual arrangements.

Our policies are intentionally designed to be flexible and transparent:

• In general, cancellations are free of charge until 12:00 noon on the day of arrival.
• For special occasions such as New Year’s Eve or during the Salzburg Festival, as well as for non-refundable offers, different conditions apply. These are clearly stated during the booking process.

A deposit is only required during special periods with different cancellation policies. In all other cases, no advance payment is necessary. This information is clearly outlined during the booking process.

We accept all major credit cards, as well as cash and EC/debit cards.

Reservations made through our website can be managed online. For changes to bookings made by phone or email, please contact our reservations team at reservierung.salzburg@sacher.com. We will be happy to assist you.

Yes, we are pleased to present a variety of lovingly curated offers and packages throughout the year – from seasonal highlights to romantic experiences.

For guests with special mobility needs, we offer a spacious, accessible Signature Suite. Please inform us in advance so we can best prepare for your stay.

Children are warmly welcome at our hotel. When staying in a Junior Suite or higher category, and depending on the room size, children up to 16 years of age stay free of charge on an extra bed. Please indicate this request when booking so we can check availability. Additionally, our “Petit Sacher” program offers a child-friendly all-round comfort service.

Hotel Sacher Salzburg offers an exclusive selection of individually designed rooms and suites that stylishly reflect the classical elegance of Salzburg. Our categories include:

• Deluxe Rooms with views of the Salzach River and Fortress or the Salzburg State Theater
• Junior Suites with views of the Salzach River and Fortress or the Salzburg State Theater
• Signature Suites with views of the Salzach River and Fortress or the Salzburg State Theater
• Signature Suites with guaranteed balcony and views of the Salzach River and Fortress
• Presidential Suites with views of the Salzach River and Fortress and balcony
• Sacher Sky Suite with spacious terrace and views over the rooftops of Salzburg

Each room is equipped with the highest standard of comfort and includes:

• A complimentary minibar with a selection of non-alcoholic beverages
• An in-room safe
• A high-quality coffee machine
• A flat-screen TV with radio and streaming function
• High-speed Wi-Fi
• Individually adjustable air conditioning
• Bathtub and separate shower (in most rooms)
• Luxurious bath products from our exclusive care line

Our housekeeping team is always happy to accommodate special requests.

Yes, we offer connecting rooms in selected categories – ideal for families or groups of friends. These cannot be booked online; please contact our reservations team for a personalized offer.

Some of our rooms and suites offer impressive views of the Salzach River and Fortress. Other rooms overlook the Salzburg State Theater.

Yes, of course. Baby cribs and extra beds are available on request and subject to availability. Please inform us of your needs in advance.

All of our rooms and suites are equipped with individually adjustable air conditioning so you can set your preferred comfort temperature.

Breakfast at Hotel Sacher Salzburg is generally not included in the room rate and is charged at € 58 per person. If it is included in one of our rates, this will be indicated during the booking process.

Yes, our room service is available daily. Enjoy our culinary creations in the privacy of your room or suite – orders can be placed conveniently via the in-room tablet or by phone.

Our extensive breakfast buffet is served daily from 7:00 to 10:30 AM. On weekends and holidays until 11:00 AM.

We are also happy to serve breakfast in your room – this service is available daily from 7:00 to 10:30 AM.

Our culinary venues welcome you at the following times:

• Café Sacher Salzburg: daily from 8:00 AM to 10:00 PM
• Sacher Grill: daily from 12:00 to 2:30 PM and 6:00 to 9:30 PM
• Breakfast buffet: daily from 7:00 to 10:30 AM
• Zirbelzimmer: Thursday to Sunday from 6:00 to 9:00 PM
• Sacher Bar: daily from 4:00 PM to midnight

Yes, as part of our “Petit Sacher” program, we offer selected dishes for children.

Yes, we recommend booking early to ensure a preferred table and relaxed dining experience. Reservations can be made via email at salzburg@sacher.com or through our website.

Hotel Sacher offers two restaurants with different culinary concepts. At the Sacher Grill, you will enjoy Austrian classics and creative reinterpretations made with high-quality regional ingredients. Choose from our à la carte menu and rediscover traditional cuisine.

The Zirbelzimmer, our gourmet restaurant, delights guests with an exquisite menu and perfectly paired wines. In addition to the set menu, à la carte dining is also available – for a high-end culinary experience in an elegant setting.

Yes, of course. We are happy to accommodate vegetarian, vegan, gluten-free or allergy-related requests. Please inform us in advance so we can best prepare.

Yes, the Original Sacher-Torte is available in various sizes in our in-house Sacher Confiserie. You will also find fine souvenirs and exclusive products. Online orders with worldwide shipping are available at shop.sacher.com and directly in the Sacher Shop.

Yes, we are pleased to offer worldwide shipping for the Original Sacher-Torte.

Our Sacher Health Club is open for hotel guests upon request from Monday until Sunday.

Yes, we recommend booking your spa treatments in advance to ensure your preferred appointment.

Reservations are possible via:

• per E-Mail at: salzburg@sacher.com
• or via phone: +43 662 889 770 2662

Our spa pampers you with exclusive care experiences and customized massage treatments for holistic well-being:

• Wellness & Regeneration – Classic wellness massages, jetlag massage, and sports massage for deep relaxation and muscle recovery.
• Therapeutic Treatments – Lymphatic drainage (for body and/or face), reflexology, and anti-cellulite treatments for targeted health support.
• Couples’ Massage Experience – Exclusive massages for two in a harmonious atmosphere, ideal for relaxing together.

Available daily:

• Individual massages – 60 min. € 170 | 90 min. € 250
• Couples massages – 60 min. € 340 | 90 min. € 500

Prices include taxes.

Yes, our well-equipped fitness room is available to hotel guests 24/7. In addition to modern equipment, a quiet and stylish atmosphere awaits you.

Yes, Hotel Sacher Salzburg features a beautiful and elegant conservatory space with a unique view of the Salzach River and Salzburg city. It can be divided into three sections and customized to suit your needs – whether for festive banquets, private weddings or exclusive business meetings.

Please send us an email at resevierung.salzburg@sacher.com with your ideas. Our events team will gladly develop a tailor-made concept centered on your wishes.

Yes, our experienced kitchen team ensures top-level culinary enjoyment. External caterers are not permitted, except for specific special requests such as wedding cakes, which may be brought in for a corkage fee.