General Terms and Conditions

1. Scope of Application

1.1. These General Terms and Conditions (hereinafter referred to as “GTC”) apply to services provided by Sacher Hotels Betriebsgesellschaft m.b.H., Philharmonikerstraße 4, 1010 Vienna, and Hotel Sacher Salzburg Betriebsgesellschaft mbH, Schwarzstraße 5-7, 5020 Salzburg (collectively and individually hereinafter referred to as “Hotel Sacher”) to hotel guests, event organizers, and other contractual partners (hereinafter “Contractual Partners”). The services consist, in particular, of the provision of paid lodging and the rental of premises (e.g., for seminars, conferences, or celebrations) and other events, as well as the sale of food and beverages, and all other related services provided by Hotel Sacher.

1.2. The Contracting Party undertakes to comply with these terms and conditions as well as all commercial law provisions or other regulations applicable to it. The Contracting Party’s general terms and conditions shall not apply, even if Hotel Sacher does not expressly object to them. Any counter-confirmations by the Contracting Party referring to its general terms and conditions are hereby expressly rejected.

1.3. It is hereby noted that the Hotel Sacher provides only its own services, and any third-party services it arranges (such as concert, theater, or opera tickets, excursions, transportation services, restaurant reservations, etc.) are to be considered purely ancillary services; therefore, the application of the Pauschalreisegesetz [Austrian Package Travel Act] pursuant to § 2(2)(2) and (3) PRG is excluded.

1.4. These General Terms and Conditions apply to both consumers and business customers, unless otherwise specified in individual cases.

2. Contract Conclusion, Prices, General Provisions

2.1. All reservations, changes, and cancellations must be made in writing; electronic communications are also permitted for this purpose.

2.2. All prices are quoted in euros. Unless otherwise specified, the prices quoted include all taxes and fees as listed in the current price lists or as individually agreed upon. The agreed-upon prices include all taxes and fees applicable at the time the contract is concluded, in particular the statutory value-added tax and the local tax. Should such statutory taxes and fees change after the contract is concluded, the price will be adjusted accordingly. An increase in these fees will result in a corresponding price increase. A reduction or elimination of these fees will result in a corresponding price reduction.

2.3. Should it be impossible to provide the booked accommodations for unforeseeable reasons for which Hotel Sacher is not responsible (e.g., force majeure, significant damage to the room), Hotel Sacher is entitled to offer the contracting party accommodations in another hotel of the same or higher category in a comparable location (Hotel Sacher Vienna: Vienna’s 1st Municipal District; Hotel Sacher Salzburg: City of Salzburg). The contracting party will be informed of this immediately and is entitled in this case to withdraw from the contract free of charge.

2.4. The contracting party is liable to the Hotel Sacher for all damages caused to the Hotel Sacher in accordance with statutory provisions.

2.5. The contracting party is also liable for damages caused by animals brought along by the contracting party. Bringing animals along requires the prior consent of the Hotel Sacher. The contracting party must ensure that it has appropriate liability insurance and must indemnify and hold the Hotel Sacher harmless in the event that its animal causes damage.

3. Cancellation of Overnight Stays

3.1. Unless otherwise specified in the booking agreement or confirmed in the reservation confirmation, the following cancellation terms are deemed to have been agreed upon:

• For cancellations up to 1 month before the arrival date: 40% of the gross price
• For cancellations up to 1 week before the arrival date: 70% of the gross price
• For cancellations during the week before the arrival date: 90% of the gross price
• For no-shows or cancellations on the arrival date: 100% of the gross price

3.2. The cancellation fee will be charged immediately upon cancellation and deducted from any advance payments; any remaining balance will be refunded to the provided bank account at the contracting party’s expense. If credit card information has been provided as security, the contracting party hereby expressly agrees to be charged by Hotel Sacher in the amount specified in section 3.1 above.

4. Liability of Hotel Sacher

4.1. The Hotel Sacher’s liability for items brought onto the premises by the contracting party is governed by the statutory provisions of §§ 970 et seq. of the Austrian Civil Code (ABGB) and is limited to the liability limit specified therein. Liability is excluded if the damage was neither caused by the Hotel Sacher or its employees nor by third parties entering or leaving the premises. Liability for valuables (such as jewelry, watches, etc.), money, and securities is limited in amount, unless the Hotel has accepted these items for safekeeping with knowledge of their nature or the damage was caused by the Hotel or its staff. Liability for slight negligence in the event of property damage is excluded to the extent permitted by law. If the contracting party is a business operator within the meaning of the Consumer Protection Act (KSchG), liability for any form of negligence is excluded.

4.2. However, valuables and cash may be deposited either in the in-room safe or, subject to availability, free of charge in the Hotel Sacher’s safe. For items stored in the in-room safe, the statutory limitations of liability pursuant to § 970 ABGB apply; liability for slight negligence—and, if the contracting party is a business entity, also for gross negligence—is excluded. For items stored in the in-room safe, the liability limit is EUR 5,000. If items are handed over at the front desk for secure storage in the hotel safe, the hotel is liable under the same provisions as in the preceding sentence, up to a liability limit of EUR 20,000.

4.3. Items left behind by the contracting party will be handled in accordance with statutory provisions. Items forwarded at the contracting party’s request will be sent by mail at the contracting party’s risk, unless the contracting party expressly requests a different method of shipment. The contracting party must inquire in advance about the costs of shipping by mail or by any other method requested by the contracting party and must bear these costs.

4.4. Regular Internet use is available free of charge in the hotel and in the event area. Any malfunction or outage of the connection does not constitute grounds for a reduction in the bill nor does it give rise to any basis for liability against the Hotel Sacher. If the hotel’s internet is used, the hotel assumes no liability in the event of data loss, hacker attacks, malware via the hotel’s Wi-Fi, or in the event of outages by external IT service providers, unless these were caused by gross negligence or willful misconduct on the part of the hotel.

4.5. In the event of personal injury, including, for example, during events, Hotel Sacher is liable only in cases of gross negligence or willful misconduct on the part of persons attributable to the hotel. Consequential damages, non-pecuniary damages, and lost profits will not be compensated. These limitations do not apply to consumers.

4.6. The Hotel Sacher shall not be liable for any loss of property suffered by the contracting party, its employees, agents, visitors, or guests during or in connection with events, provided that such loss is not attributable to gross negligence or willful misconduct on the part of the Hotel Sacher; this also applies to theft. Insurance (such as against theft, burglary, and fire damage) must be arranged by the event organizer, if desired. The contracting party may deposit valuable items, luggage, or money with the Hotel Sacher in the designated rooms or in the safe. In this case, the provisions of Sections 4.1 and 4.2 of these General Terms and Conditions apply.

4.7. Any claims by the contracting party under this Section 4 (excluding personal injury and other damages caused by gross negligence or willful misconduct) against the Hotel Sacher must be asserted in writing (whereby email is sufficient) within 12 months of becoming aware of the basis for liability; otherwise, such claims shall be deemed to have expired (“statute of limitations”) . If the claim is asserted in a timely manner, the statutory limitation periods remain in effect.

5. Events

5.1. The rooms and spaces at the Hotel Sacher are made available in accordance with the booking agreements entered into. The contracting party must inspect the event rooms upon handover and report any defects so that the Hotel Sacher has the opportunity to remedy these defects in a timely manner before the event begins. If the contracting party is a business operator as defined by the Austrian Consumer Protection Act (KSchG) and fails to fulfill this obligation to report defects in a timely manner, the contracting party may forfeit any claims arising from the defect. Minor, technically related deviations, as well as variations in color tones (in decorations, etc.), are not considered defects. Changes to or in objects, technical equipment, fixtures, and furnishings may only be made with the written consent of the Hotel Sacher and at the contracting party’s expense.

5.2. For events at which food is to be served, Hotel Sacher requires binding written notification of the exact number of participants no later than 2 business days before the event. The number provided by the contracting party is considered a guaranteed minimum for which Hotel Sacher makes all necessary preparations and which will be billed in any case. Any additional orders for food, beverages, tobacco products, etc., will be billed separately to the organizer.

5.3. If the notification specified in Section 5.2 is not provided, the number provided by the organizer at the time of booking will be used as the guaranteed number, and any shortfall will be taken into account for billing purposes only if it exceeds 20%. Should the actual number fall short of the guaranteed number by more than 25%, the Hotel Sacher is entitled to relocate the event to other rooms and/or tables.

5.4. Unless otherwise agreed, all beverages ordered in connection with the event will be billed to the organizer based on actual consumption.

5.5. The contracting party is obligated to notify Hotel Sacher of any intended installation of decorative materials or other items and to obtain its approval. The event rooms must not be damaged. Installation must be carried out by qualified personnel. Fire safety regulations and other applicable provisions must be observed. All costs associated with setting up and dismantling the event room shall be borne by the contracting party.

5.6. The Hotel Sacher reserves the right to make minor changes to the rooms, provided that such changes are necessary for reasons that are essential to the Hotel Sacher and objectively justifiable (e.g., for fire safety, personal safety, etc.) and are reasonable for the contracting party to accept.

5.7. The organizer is not authorized to transfer the premises made available to it, in whole or in part (including on a temporary basis), to third parties in any form whatsoever (such as through subleasing or as part of an event booked with the organizer) without the prior written consent of the Hotel Sacher.

5.8. Hotel Sacher assumes no liability for technical malfunctions not caused by Hotel Sacher (e.g., as a result of force majeure), in particular those affecting the Internet connection, or for interruptions or disruptions in the supply of utilities (electricity, water, gas).

5.9. Access to the rooms and areas covered by this contract must be granted at all times to official inspection bodies, government officials, and employees and representatives of the Hotel Sacher.

5.10. For simple technical work, Hotel Sacher will deploy its own employees, who will be billed at the local standard hourly rate based on actual time spent and per hour or fraction thereof, plus any applicable surcharges (such as holiday, night, and/or weekend surcharges). If technical work by third parties is required for events, the resulting costs will be passed on to the contracting party. Third parties may only carry out work or make changes to the hotel building or the premises with the prior written approval of the Hotel Sacher.

5.11. The setup and conduct of the event, or any activities intended to fulfill the purpose of the contract, must be consistent with the standards and reputation of the Hotel Sacher. Neither any setup or takedown work nor the contracting party’s event may disrupt other events at the hotel or disturb hotel guests.

5.12. All advertising measures by the contracting party must be approved in writing by the Hotel Sacher to the extent that the Hotel Sacher is mentioned. This applies in particular to posters, programs, mailings, etc. Only the name approved by the Hotel Sacher (such as “Sacher,” “Hotel Sacher”) may be used to announce an event. The use of the hotel’s name or logo in media, printed materials, etc., is permitted only with the prior written approval of the Hotel Sacher. If the Hotel Sacher was not informed in advance, the Hotel Sacher reserves the right to cancel the event.

5.13. Machinery and equipment brought in by the organizer and/or put into operation by the organizer at the Hotel Sacher must comply with the applicable Austrian legal provisions and be safe to operate. A corresponding certificate must be presented to the Hotel Sacher upon request. The Hotel Sacher is entitled, but not obligated, to arrange for an inspection by experts at the organizer’s expense; in case of doubt, to take the equipment out of service or demand its immediate removal, or, if necessary, to carry out the removal itself at the contracting party’s expense; this also applies to other items that pose a hazard.

5.14. The contracting party is obligated, at its own expense, to obtain all necessary and required permits and approvals and to submit them to the Hotel Sacher no later than 14 business days before the start of an event. The contracting party shall indemnify and hold Hotel Sacher harmless from all damages, in particular fines/administrative penalties, and claims by third parties arising from intellectual property and copyright infringement, resulting from non-compliance with commercial law and all other regulations, in particular from the failure to pay taxes and fees. This applies in particular to events at which music is played.

5.15. The Hotel Sacher must be notified in advance of any deliveries brought or sent to it by the contracting party or by third parties. The Hotel Sacher reserves the right to determine the time of delivery and to refuse packages that are inadequately labeled or subject to customs duties. Storage until the event is provided free of charge. Hotel Sacher assumes no liability for the completeness, any damage, or theft of the delivery, unless caused by Hotel Sacher. In particular, Hotel Sacher is not obligated to conduct random inspections.

5.16. The contractual partner’s bringing of food, beverages, and other goods requires the express permission of Hotel Sacher. Any costs incurred (such as service charges, use of tableware, and disposal fees) will be billed separately by Hotel Sacher.

5.17. The contracting party or its authorized representatives must ensure that either the contracting party or an authorized representative is present at all times during the use of the event rooms.

5.18. The Hotel Sacher will provide the number of staff required to support the event in accordance with general international high-end standards. Should the event organizer require additional staff to accommodate special requests, these will be billed separately at an additional rate per staff member per hour. If the contracting party requests the constant presence of hotel staff during the event, the Hotel Sacher’s applicable hourly rate will be charged additionally per employee and per hour or portion thereof, depending on whether it is day or night. From 12:00 a.m. onward, a minimum flat fee of EUR 190.00 will be charged for the service team, unless otherwise agreed upon in individual cases.

5.19. Should the organizer use the premises made available to them beyond the agreed-upon time, Hotel Sacher is entitled to charge additional, reasonable provision costs on top of the agreed-upon fee, calculated on a pro rata basis of the fee agreed upon for the original duration.

5.20. The Contracting Party bears the risk associated with the event it organizes, including preparation, setup, execution, and takedown. The Contracting Party is liable for all damages, including consequential damages and losses, caused by itself, the persons it employs, its agents (subcontractors), its authorized representatives, as well as its visitors and guests. This applies in particular to damage to the building and its contents resulting from the event, to damage caused during the delivery of items, during setup and takedown work, and to all consequences arising from exceeding the agreed maximum number of visitors. If necessary, the Hotel Sacher will require the organizer to take out appropriate insurance.

5.21. The contracting party is obligated to disclose the nature of the event (e.g., seminar, wedding, political event, etc.) to the Hotel Sacher at the time of booking/reservation. The Hotel Sacher is free to accept or reject a booking/reservation. Hotel Sacher is free to terminate an event at short notice if it does not correspond to the nature of the event as stated.

5.22. Unless otherwise agreed, the following cancellation terms shall apply to events:

• Up to 60 days before the event: no cancellation fees
• Up to 30 days before the event: 100% of the room rental / setup costs or, if a minimum sales threshold applies, 50% of the expected total food sales
• Up to 10 days before the event: 100% of the room rental / setup costs and 85% of the expected total food sales
• 10 days or less before the event: 100% of the expected total sales and 100% of the room rental / setup costs, plus all additional costs ordered, such as technicians, decorations, staff, etc.

The total revenue (food and/or beverages) is calculated based on the contractually agreed number of guests.

5.23. Unless otherwise agreed, agreed room rental fees apply exclusively to the provision of the premises and the furnishings requested by the contracting party at the time of booking and confirmed by the Hotel Sacher, to the extent that such furnishings are available at the Hotel Sacher, and include 20% VAT. The invoice for the estimated total costs will be issued on the date the contract is concluded and is payable within 10 days of the invoice date. Additional costs will be invoiced separately after the event and are due immediately. In the event of late payment, the statutory default interest rates apply to consumers pursuant to § 1000 ABGB and to businesses pursuant to § 456 UGB. In addition, the organizer shall bear any costs associated with reminders and any debt collection efforts.

6. Withdrawal/termination

6.1. Notwithstanding its right to compensation, the Hotel Sacher is entitled to terminate the contractual relationship at any time and without stating reasons if

6.1.1. the contracting party fails to make a payment that is due despite being granted a grace period of 7 days,
6.1.2. insolvency proceedings have been initiated against the contracting party’s assets or have been dismissed due to a lack of assets sufficient to cover costs,
6.1.3. the contracting party jeopardizes the smooth operation or the safety of the Hotel Sacher or its guests,
6.1.4. necessary official permits are not submitted or the event is prohibited by the authorities,
6.1.5. performance of the contract is impossible due to force majeure, strikes, or other circumstances beyond the Hotel Sacher’s control,
6.1.6. events are booked based on misleading or false information or the concealment of facts material to the contract; Essential to the contract may include the identity of the contracting party or its guests, its solvency, or the purpose of the event (see Section 5.21.),
6.1.7. the purpose or occasion of the event is unlawful.

In the event that Hotel Sacher withdraws from the contract for the reasons stated above, the contracting party is obligated to pay damages, including lost profits.

7. Data Protection

7.1. Due to the specific nature of lodging services, the storage and disclosure of personal data is essential. The contracting party shall provide Hotel Sacher with the personal data necessary to perform the agreed-upon services and consents to the disclosure of personal data to booking platforms used for booking tourism services, service providers offering tourism or other services, public agencies, and authorities for registration, tax, and other legally required purposes.

7.2. If the transfer of personal data is carried out not by the data subject themselves but by other representatives of the contracting party, the contracting party undertakes to inform the data subject of the transfer to Hotel Sacher and of the transfer of the data by Hotel Sacher to the categories of recipients described above. Hotel Sacher will treat this data confidentially in accordance with the relevant data protection regulations and will only disclose it to third parties if this is necessary to provide the intermediary service or if disclosure is required by law.

7.3. A detailed description of the joint rights and obligations, as well as contact information for questions regarding data protection, can be found in the Data Protection Declaration under https://www.sacher.com/en/privacy-policy/.

8. General Information

8.1. Smoking is permitted in the Hotel Sacher buildings only in the designated, appropriately marked areas. In the event of non-compliance, the hotel will charge for cleaning and, if the affected rooms become unusable or unrentable, for the resulting loss of revenue.

8.2. The place of performance and payment is Vienna for the Hotel Sacher Vienna and Salzburg for the Hotel Sacher Salzburg. Austrian law applies, excluding any conflict-of-laws provisions. The court with exclusive jurisdiction in matters relating to the Hotel Sacher Vienna is the court with subject-matter jurisdiction over Vienna’s Innere Stadt district. The court with exclusive jurisdiction in matters relating to the Hotel Sacher Salzburg is the court with subject-matter jurisdiction over the city of Salzburg. For consumers as defined by the Consumer Protection Act (KSchG), the jurisdictions provided for them in the KSchG shall also apply.

8.3. Any transfer, whether for consideration or free of charge, of rights arising from the contractual relationship between the contracting party and the Hotel Sacher requires the express, written consent of the Hotel Sacher.

8.4. Any changes to the contractual relationship between Hotel Sacher and the contracting party must be made in writing to be effective.

8.5. Should individual provisions of these General Terms and Conditions be or become invalid, this shall not affect the validity of the remaining provisions.

8.6. Hotel Sacher is entitled to expel persons who violate the published house rules of the establishment.

8.7. Force majeure within the meaning of these General Terms and Conditions includes, in particular (but is not limited to): natural disasters, pandemics, epidemics, official orders or restrictions, war, terrorist threats, strikes, lockouts, widespread failures of public utility or communication networks, etc., provided they are unforeseeable and not attributable to the Hotel Sacher.

8.8. Hotel guests, visitors, contractual partners, their guests, participants, agents, and other visitors are obligated to comply with the instructions of the hotel staff as well as with the Hotel Sacher’s safety, fire safety, and evacuation regulations. In the event of security incidents, official orders, evacuations, or similar events, Hotel Sacher is entitled to take the necessary measures to maintain safety and order. This does not give rise to any claim for damages or a reduction in charges, provided that Hotel Sacher is not at fault due to intentional or grossly negligent conduct.

8.9. If the Hotel Sacher is entitled to cancel or rebook reservations (see, for example, Section 2.3 of the General Terms and Conditions), it will cover any additional costs charged by the alternative accommodation provider. Special requests and additional costs incurred at the customer’s request will not be covered by the Hotel Sacher and must be borne by the customer.

Last updated: June 2026